Man With Van Kingstonvale Terms and Conditions
These Terms and Conditions apply to all services provided by Man With Van Kingstonvale and set out the basis on which bookings are accepted, services are delivered, and responsibilities are allocated between the customer and the provider. By requesting a quotation, confirming a booking, or allowing a service to begin, the customer agrees to be bound by these terms. For the avoidance of doubt, these terms are designed to support a fair, transparent, and lawful service arrangement for domestic and commercial customers using a man with a van service in Kingstonvale or any similar removal, delivery, transport, or clearance service.
These terms should be read together with any written quotation, booking confirmation, schedule, inventory, service description, or additional instructions provided before the job begins. If there is any inconsistency between these terms and a specific written agreement, the written agreement will take priority to the extent of that inconsistency. References to “we”, “us”, and “our” mean Man With Van Kingstonvale. References to “you” and “your” mean the customer, hirer, or authorised representative placing the booking.
We reserve the right to update these terms from time to time. Any changes will apply to future bookings and will not affect bookings already confirmed unless required by law or expressly agreed in writing. Customers are responsible for reading the latest version before booking. Where services are arranged on behalf of another person, the individual making the booking warrants that they have authority to do so and that all relevant information provided is accurate and complete.
1. Booking Process
All bookings are subject to availability and are only confirmed when we issue acceptance in writing, by message, email, invoice, or another documented method. A request for a quote does not create a binding reservation. When making a booking for Man With Van Kingstonvale services, you must provide accurate details including the collection and delivery locations, access restrictions, item descriptions, floor levels, parking conditions, estimated load size, time constraints, and any special handling requirements. Failure to provide correct information may lead to additional charges, delays, or cancellation of the service.
We may decline or refuse a booking at our discretion, including where the requested work is unsafe, unlawful, beyond our operational capacity, or otherwise unsuitable. We may also require photographs, an inventory, or further details before confirming the appointment. Any quote is based on the information supplied at the time of enquiry and may be revised if the scope of work changes, if waiting time is incurred, or if access conditions are materially different from those described. The customer is responsible for ensuring that the items to be moved are ready at the agreed time and that any necessary permissions for parking, loading, access, or building entry have been obtained.
If the service involves multiple stops, dismantling, reassembly, or the movement of specialist items, these requirements must be disclosed in advance. Unless expressly agreed, our standard man and van service does not include the handling of hazardous materials, live animals, perishable goods, cash, jewellery, or items prohibited by law. We may refuse to carry any item that is unsafe, impractical, or likely to cause damage to vehicles, property, or other goods.
2. Payments, Charges and Estimates
Unless otherwise agreed in writing, payment is due in full on completion of the service. We may request a deposit, part-payment, or full prepayment for certain bookings, peak periods, long-distance transport, or work involving third-party costs. All prices are quoted in pounds sterling and may be stated as fixed fees, hourly rates, day rates, or project-based charges depending on the nature of the service. Any estimate given before the job begins is provided in good faith but is not a guaranteed final price unless explicitly labelled as fixed.
Charges may increase if the work takes longer than expected due to customer delay, congestion, poor access, incorrect item information, additional loading or unloading, unlisted items, waiting time, or the need for extra crew, equipment, or journeys. We may also charge for parking fees, tolls, congestion charges, disposal fees, and other reasonable costs incurred in performing the service where these are not included in the original quote. If the customer requests a variation after the booking has started, we may recalculate the price accordingly. A revised fee may also apply if the agreed service can only be completed partially because of customer fault or refusal to proceed.
Accepted payment methods may vary by booking type and may include bank transfer, card payment, or cash where permitted. Any bank charges, chargeback fees, or costs arising from failed or reversed payments may be recoverable from the customer to the extent permitted by law. We reserve the right to suspend or withhold further work until outstanding sums are paid in full. Title to any goods transported does not pass to us, and our right to payment is not affected by disputes between the customer and third parties unless required by law.
3. Cancellations and Amendments
The customer may cancel or amend a booking by providing notice as early as possible. Because diary slots and vehicles are reserved in advance, cancellation charges may apply. If you cancel after confirmation, you may be liable for a reasonable fee reflecting the time reserved, preparatory work, or costs already incurred. For same-day or short-notice cancellations, the full charge may become payable where we have already dispatched a vehicle, allocated staff, or begun the service. Any deposit paid may be retained to cover losses resulting from cancellation, subject always to applicable law.
If you wish to change the date, time, collection address, delivery address, or scope of work, we will try to accommodate the request, but changes are subject to availability and may affect pricing. We may treat a significant change as a new booking. If we need to amend or cancel a booking due to vehicle breakdown, staff illness, severe weather, unsafe conditions, legal restrictions, or any event beyond our reasonable control, we will notify you as soon as reasonably possible and, where appropriate, offer a new appointment. Our liability in such cases is limited to the refund of sums paid for services not performed, except where law requires otherwise.
Where access is unavailable, the customer is not present at the agreed time, or the job cannot proceed because instructions are incomplete or incorrect, we may treat the appointment as cancelled by the customer and charge accordingly. This applies whether the booking concerns a man with van in Kingstonvale, a small removal, or a delivery service. Repeated late changes or failure to attend may result in future bookings being declined.
4. Service Standards and Customer Responsibilities
The customer must ensure that all items are packed suitably for transport unless we have agreed in writing to provide packing services. Fragile items, loose components, and delicate surfaces should be protected appropriately. You are responsible for identifying items of particular value, fragility, or sentimental importance and for taking reasonable steps to safeguard them. Where we assist with lifting, loading, dismantling, or reassembly, the customer acknowledges that these tasks involve normal handling risks, and items should be fit for transport and assembly.
You must provide safe and reasonable access to the collection and delivery points. This includes notifying us of stairs, narrow passages, no-parking zones, restricted entry times, lift outages, and any known hazards. You must also ensure that the premises are free from concealed dangers so far as reasonably practicable. If our team believes that a task would be unsafe, unlawful, or likely to cause damage, we may refuse to carry it out or may do so only with modified methods. Any refusal on safety grounds will not entitle the customer to a refund beyond sums already paid for uncompleted work, unless the law requires otherwise.
Where the service includes loading or unloading, the customer should be present or represented by a responsible adult who can confirm instructions, item counts, and any special handling requirements. Failure to supervise or identify items may lead to misunderstandings, delays, or disputes that we cannot accept responsibility for. The customer should also ensure that all consents, building permissions, or parking arrangements are in place before the agreed time.
5. Liability, Loss and Damage
We will exercise reasonable care and skill in providing our services. However, our liability is limited to losses that are foreseeable and directly caused by our proven negligence or breach of contract. We are not responsible for pre-existing damage, ordinary wear and tear, latent defects, inadequate packaging, or damage caused by the customer’s own actions or omissions. Items must be packed securely and prepared for transit; otherwise, we will not be liable for damage resulting from insufficient protection, unstable stacking, or unsuitable containers.
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of use. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If any item is lost or damaged while in our care and we accept responsibility, our liability will normally be limited to the lower of the repair cost, replacement cost, or the fair market value of the item, subject to evidence being provided and any applicable cap agreed in writing.
The customer must notify us of any claim for loss or damage within a reasonable period after completion of the service and, where practicable, before the vehicle departs. Claims should include supporting evidence, such as photographs, receipts, or descriptions of the item and damage. Failure to report promptly may prejudice our ability to investigate and may limit any remedy. We may inspect the item, packaging, and relevant surroundings before accepting liability or making any payment.
6. Waste, Disposal and Environmental Compliance
Where our services include disposal, clearance, uplift, or removal of waste, the customer agrees that all waste must be accurately described and lawfully presented for collection. We operate in compliance with applicable UK waste laws, including requirements relating to duty of care, transfer of waste, and lawful disposal. The customer must not ask us to remove prohibited, hazardous, contaminated, or unidentified materials unless we have expressly agreed and are legally permitted to do so. This includes chemicals, asbestos, clinical waste, pressurised containers, gas cylinders, oils, batteries, paints, and electrical items that require separate handling.
When collecting waste, we may ask for clarification of the waste type, the source of the waste, and any relevant documentation. If waste is not described accurately, if it contains prohibited items, or if disposal would breach legal requirements, we may refuse collection, segregate the load, or charge additional fees for lawful handling. The customer remains responsible for ensuring that waste transfers are lawful and that any required permissions or documentation are available. We may rely on information supplied by the customer and are not responsible for concealed hazardous items that were not disclosed.
Any waste removed becomes subject to lawful disposal routes chosen by us or our appointed processors. The customer must not require us to dump, fly-tip, burn, bury, or otherwise dispose of waste unlawfully. We reserve the right to report suspicious or unlawful waste activity to the relevant authorities. If a customer knowingly misdescribes waste or attempts to transfer prohibited material, they may be liable for all resulting losses, regulatory costs, fines, and legal expenses to the extent permitted by law.
7. Delays, Force Majeure and Unsafe Conditions
We are not liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to traffic incidents, road closures, severe weather, accidents, public transport disruption, strikes, utility failures, acts of government, or emergency services restrictions. Where possible, we will keep the customer informed and propose a revised time or date. No compensation will be payable for delay unless required by law or expressly agreed in writing. If the delay becomes excessive, the customer may cancel the service, but any completed work and reasonable costs remain payable.
We may stop, pause, or refuse to continue a job if conditions become unsafe, if the customer acts abusively, if the property is unsuitable, or if continuing would risk injury or damage. Our staff may decline to move items that are too heavy, unstable, improperly packaged, or otherwise unsafe to handle. Customers must not insist on unsafe lifting methods, overloaded vehicles, or unlawful conduct. If a service is interrupted because of unsafe conditions created by the customer or a third party, charges may still apply for time spent and resources deployed.
We may also use subcontractors, associated drivers, or additional personnel where appropriate. Any subcontractor used will be bound by standards consistent with these terms, but we remain responsible only to the extent required by law and only for the services actually arranged. No third party may enforce these terms except where legal rights expressly permit otherwise.
8. Governing Law and General Provisions
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If the customer is a consumer, nothing in these terms affects rights that cannot be excluded under applicable consumer protection legislation.
If any provision of these terms is found to be invalid, unlawful, or unenforceable, that provision shall be severed to the minimum extent necessary and the remaining provisions will continue in full force. No waiver of any term will be effective unless made in writing. Failure by us to enforce a right or remedy on any occasion does not mean that we waive that right or remedy in future. These terms represent the entire agreement between the parties regarding the service, except for any written variation agreed by both sides.
By confirming a booking with Man With Van Kingstonvale, the customer acknowledges that they have read, understood, and accepted these terms. This includes the booking process, payment obligations, cancellation rules, liability limits, waste compliance requirements, and governing law. The customer also confirms that they are authorised to enter into the agreement and that all information provided for the service is true and complete to the best of their knowledge.