Man with Van Kingston Vale Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Kingston Vale provides removal and related services. By making a booking, paying a deposit, allowing our team to start work, or otherwise using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, partnership or company who requests or uses our services.
Company means the operator of Man with Van Kingston Vale providing removal and associated services.
Services means any transport, loading, unloading, packing, handling, relocation, or related services supplied by the Company.
Goods means any items, belongings, furniture, equipment, boxes or other property handled, transported or otherwise dealt with by the Company in the course of providing the Services.
Contract means the agreement between the Customer and the Company for the provision of Services, comprising these Terms and Conditions and the confirmed booking details.
2. Scope of Services
The Company provides man and van services for domestic and commercial moves, collections and deliveries, and related activities within Kingston Vale and surrounding areas, and to and from other locations as agreed at the time of booking.
The exact scope of work, including the addresses, dates, times, vehicle size, number of operatives and special requirements, will be set out in the booking confirmation. Any Services requested that are not set out in the confirmation may incur additional charges and will be subject to the Companys agreement and capacity on the day.
3. Booking Process
Bookings may be requested by the Customer by providing full and accurate details of the job, including but not limited to the collection and delivery addresses, access details, parking arrangements, floor levels, approximate volume and nature of Goods, and any special handling requirements.
All bookings are subject to availability. A booking is not confirmed until the Company has accepted the request and, where required, received any deposit or prepayment specified by the Company.
The Customer must notify the Company of any changes to the booking details as soon as possible. The Company reserves the right to revise the quotation or charges if the Customer changes the date, time, location, or specification of the Services, or if the information originally provided is found to be incomplete or inaccurate.
The Company may decline a booking or request further information where necessary for operational or safety reasons, or where the requested work is outside the usual scope of the Companys services.
4. Quotations and Charges
Any quotation provided by the Company is based on the information supplied by the Customer at the time of enquiry. Quotations may be provided on an hourly rate basis, a fixed price, or a combination of both, depending on the nature of the job.
Unless expressly stated otherwise, quotations do not include charges for congestion zones, tolls, ferry fees, parking, storage, disposal fees, customs duties or similar costs, which may be added to the final bill where applicable.
The Company reserves the right to adjust the final price where additional work is required, where there are unforeseen access issues, waiting times outside the Companys control, or where the volume, weight, or nature of the Goods differs significantly from that described by the Customer at the time of quotation.
5. Payments
Payment terms will be confirmed at the time of booking. The Company may require a deposit or full prepayment to secure the booking. Any remaining balance is due immediately on completion of the Services, unless prior written agreement is made for alternative terms.
The Customer agrees to pay all charges in full, including any additional costs properly incurred under these Terms and Conditions. The Company may charge interest on overdue amounts at a reasonable commercial rate from the due date until payment is received in full.
Where payment is declined or reversed, the Customer will remain liable for the full amount due as well as any reasonable costs the Company incurs in recovering the outstanding sum.
6. Cancellations and Amendments
The Customer may cancel or amend a booking by giving notice to the Company. Cancellation and amendment charges may apply depending on the notice given.
Where the Customer cancels with sufficient notice, as specified by the Company at the time of booking, any deposit paid may be refunded or transferred to a new date, at the Companys discretion. If cancellation occurs within a shorter period, the Company may retain part or all of the deposit and may charge a cancellation fee reflecting the time reserved and any loss of work.
If the Customer fails to be present at the scheduled start time or is not ready for the move to commence, this may be treated as a late cancellation, and waiting time or cancellation fees may be charged. The Company is not responsible for delays caused by the Customer, and such delays may increase the total charge.
The Company reserves the right to cancel or postpone a booking in the event of circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, access issues, or safety concerns. In such cases, the Company will seek to offer an alternative date or time where possible. The Company will not be liable for any consequential loss resulting from such cancellation or postponement.
7. Customer Responsibilities
The Customer is responsible for:
Ensuring that adequate and legal parking is available at both collection and delivery locations, including arranging permits where necessary.
Ensuring safe and reasonable access to the property, including informing the Company of stairs, lifts, long carries, restricted access roads, or other relevant details.
Packing and securing Goods appropriately, unless packing services have been expressly agreed. Fragile or valuable items should be clearly marked and suitably protected.
Complying with all relevant laws and regulations relating to the Goods and the premises, including any restrictions imposed by landlords, managing agents, or local authorities.
Being present, or ensuring that a responsible representative is present, at collection and delivery to supervise, give instructions and check that all Goods are loaded and unloaded. Where no representative is present, the Company may act on its best judgment, and liability for any resulting issues may be limited.
8. Excluded and Prohibited Items
Unless otherwise agreed in writing, the Company does not accept responsibility for the carriage of cash, jewellery, precious metals, watches, antiques, fine art, important documents, perishable goods, plants, hazardous materials, explosives, flammable substances, illegal items or any other items that may pose a risk to health, safety or property.
The Customer must not knowingly request the Company to move or dispose of any prohibited or illegal items. The Company reserves the right to refuse to carry such items and may terminate the Contract without liability if such items are discovered.
9. Waste and Disposal Regulations
The Company operates in compliance with applicable waste and environmental regulations. The Company is not a general waste collection business and will only remove items for disposal or recycling where this has been specifically agreed and where the items are lawful to transport and dispose of.
Where disposal services are agreed, any associated fees, including charges at licensed disposal sites, will be passed on to the Customer. The Company will only use authorised facilities for disposal or recycling of waste items.
The Customer is responsible for ensuring that any items presented for disposal are free from hazardous materials such as asbestos, chemicals, biological waste, or sharp or contaminated objects. The Company may refuse to handle any item that appears unsafe or non-compliant with relevant regulations.
10. Liability for Loss or Damage
The Company will take reasonable care in handling and transporting the Customers Goods. However, the Companys liability is subject to the limitations set out in this section.
The Company will not be liable for loss or damage arising from:
Inadequate or improper packing, unless the Company has provided packing services.
The inherent nature or defect of Goods, including wear and tear, leakage, or instability.
Acts or omissions of the Customer or any third party present at the premises.
Weather conditions, traffic delays or other events beyond the Companys reasonable control.
Goods left unattended or where the Customer or their representative signs to confirm work is complete and satisfactory.
Where liability is accepted, it will be limited to a reasonable cost of repair or, where repair is not possible, the current market value of the item, subject to a monetary cap per job, which may be specified by the Company at the time of booking. The Company is not responsible for purely economic losses, loss of profits, loss of income, loss of opportunity or other indirect or consequential losses.
The Customer must inspect Goods as soon as reasonably possible after delivery and notify the Company of any apparent loss or damage in writing within a reasonable time. Failure to do so may affect the Companys ability to investigate and may limit or exclude liability.
11. Insurance
The Company maintains appropriate business cover to operate its vehicles and services in a lawful manner. This may include, where applicable, public liability and goods in transit cover, subject to policy terms, conditions and exclusions.
The Customer acknowledges that it is their responsibility to arrange any additional insurance cover they consider necessary for their Goods, particularly for high value or delicate items or for moves over longer distances.
12. Delays and Waiting Time
The Company will use reasonable efforts to adhere to agreed arrival and completion times. However, all times quoted are estimates and are not guaranteed, as delays may occur due to traffic, weather, access issues or other factors beyond the Companys direct control.
Where delays arise due to the Customer, including where the property is not ready, keys are not available, or access is obstructed, the Company may charge waiting time at its standard hourly rate. The Customer will not be entitled to compensation for delays that are outside the Companys reasonable control.
13. Health and Safety
The Company reserves the right to refuse to carry out any task that, in its reasonable opinion, would put its staff, the Customer, the public or property at risk. This includes, without limitation, moving excessively heavy items without suitable equipment, working in unsafe environments, or transporting Goods in a way that would breach road safety regulations.
The Customer must ensure that the premises are reasonably safe for work to be carried out, including keeping walkways clear, controlling pets and children, and advising the Company of any known hazards.
14. Complaints
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that the matter can be investigated and, where appropriate, resolved. The Customer should provide full details of the complaint and any supporting information.
The Company will aim to respond to complaints within a reasonable time and may request additional details or evidence. This complaints process does not affect any statutory rights the Customer may have under applicable law.
15. Data Protection and Privacy
The Company will collect and use personal information from the Customer only to the extent necessary to arrange and provide the Services, handle payments, manage bookings and comply with legal or regulatory requirements.
The Company will take reasonable steps to safeguard personal information and will not sell or deliberately disclose such information to third parties except where necessary to deliver the Services, process payments or meet its legal obligations.
16. Variation of Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that Contract. Revised terms may be published or made available on request.
17. Severability
If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that part will be severed from the remainder, which will continue to be valid and enforceable.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
By proceeding with a booking or using the Services of Man with Van Kingston Vale, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
